Return Policy

Through Mylar Bags Maker’s products and services, our team aims to deliver exceptional results to our customers. Our business return policy exists to make sure every person understands their rights and limitations.

When you buy items from Mylar Bags Maker, you accept our Return Policy requirements. We guarantee all our customers about the quality of every order. In case you feel like the mylar bag that you received is not of the quality as claimed by us you can contact us. Read all the details carefully to learn when we will accept returns and exchanges. 

Eligibility For Returns

We accept the custom order for return in the case when there is a flaw in the manufacturing end. We understand that sometimes things won’t accept that sometimes errors occur. So to make up for this, we accept returns and give you refunds as well as replacements under the following conditions. To be eligible for a return or exchange, the following conditions must be met:

Defective Product

If the order is defective due to teh manufacturing flaw such as the wrong color, design, or any other manufacturing mishap, then we give you a replacement or refund of that order. 

Incorrect Order

If the order that you received is not in the specifications provided by you, such as the dimensions, style, material, etc., then you are qualified for the return. Just contact us and we will try to rectify the fault as soon as possible. 

Damage During Shipping

In case you received a damaged product due to improper handling at the time of shipping, then you can contact us within 7 days of receiving the order. For this, you must also have to provide a photo of the damaged product. We will involve the shipping company to address the problem as soon as possible. 

Condition Of Items

You can return items that have never been used. Returns are unavailable for packaging bags that were previously used, opened, or damaged unless the product contained a manufacturing defect.

Proof Of Purchase

To return or replace items, you must show us your original purchase records, such as your order number or a receipt.

Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged. We create unique Mylar bags with brand designs or personal names for clients, so in this case, your items are non-refundable unless there is an error at our end. Mylar bags that show signs of having been opened or handled are also non-refundable.

Regular orders where no defect or error has taken place.

Imaginary orders may be misprinted because of the artwork and or sizes provided by the customer.

Return Process

To initiate a return, follow these steps:

Contact Customer Service

Send your request to our customer service team at (email) or dial Your Phone Number within 7 days after you make your purchase. Tell customer service your order details, plus why you want a refund, and provide digital photos of damage when needed. 

Return Authorization

Our team will examine your return request and give you a Return Authorization (RA) code. Any return processed without an RA number will fail.

Return Shipping

If your order arrives damaged, defective, or incorrect, we will pay for your return, but you must pay return shipping costs for other returns. To safeguard the product, we advise picking a shipping option that lets you see where your return goes. Our shipping insurance option through UPS protects returns of more than $50 by ensuring item safety, as we take no responsibility for lost packages. 

Refund or Exchange

When we get the returned item and check it for quality, we process refunds or exchanges. We will automatically return your funds to the original payment method after 5-7 business days from the day we receive your returned product. Our team will ship new items to you once we complete processing your returned item.

Defective or Damaged Items

If your product arrives defective, damaged, or not as described, please follow these steps:

Notify Us Immediately

Contact our customer service department within 7 days of the purchase date. Send us your order number, a detailed description of the problem, and clear photos of the damage. 

Replacement or Refund

Our team will examine the returned product and grant you a product replacement or full refund based on your choice and return reasons.

Restocking Fee

In some instances, a restocking fee may apply, particularly if:

• We return your item according to our 30-day return policy.
• You must return all items intact and complete with their original packaging.
• We will only charge you a specific percentage of your total purchase amount for a restocking fee.

Refunds

You will receive your refund when our team inspects the items you return. We will email you when your refund enters our system for processing. After checking the returned item, we will put the refund back into the same payment option you selected during the purchase. Please note the following:

Processing Time

Your money-back payment will typically be processed by your bank within 5 to 7 business days.

Partial Refunds

We will give you a partial refund if you return damaged or incomplete items that have defects when we inspect them.

Exchanges

If you prefer to switch items to updated sizes, colors, or models, follow our regular return procedure. When we receive the returned package, our team will process the exchange and send you the new product.

You must follow our exchange policy to receive either a price adjustment for upcharges or a cash refund for price drops.

Late or Missing Refunds

Please check with your bank or payment provider before contacting us about any outstanding refunds. The refund process takes time and will not fully reflect in your account until it is done.

Get in touch with us at (email) to solve your unprocessed refund issue.

Order Cancellations

Our shipping process begins after you place an order, which means we need to cancel it immediately. If you want to cancel, email us right after placing your order. After the final approval by your company of order manufacturing, we immediately start working on the order, so if you delay cancellation, you can not be eligible for the return. 

Customer Responsibility

Our team puts extra effort into adequately presenting product details while matching your order to shipping guidelines. However, customers are responsible for the following:

• Make sure your shipping details are correct when placing your order.
• We require you to return items in their original condition so they can be resold successfully.
• You need to pay the cost of package return if your package is not defective or harmed in any way.

International Returns

If you are purchasing from outside the United States, please note the following:

Customs Duties and Taxes

You must pay all customs charges and import taxes when returning items from overseas to the U.S.

Shipping Fees

Our customers must pay the return shipping costs for non-defective items except when a product arrives damaged.

Contact Information

If you have any questions or concerns regarding our Return Policy or would like to initiate a return, please contact our customer service team: